Customer Service
Expert Support for Your Early Bronco Build
Whether you have a technical question about our suspension systems, need help tracking an order, or are ready to start a full-scale restoration, our team is standing by. We pride ourselves on providing the same legendary support that has defined James Duff Inc. for nearly six decades. Reach out to us through any of the channels below, and let’s get your Bronco back on the trail.
Tech Inquiries
Need focused time to plan a major suspension overhaul or restoration? Schedule a one-on-one session with our
team to map out your build.
Speak with an Expert
Give us a call to discuss fitment, check order status, or get technical advice. Our team is ready to help you get your Bronco project moving.
Process a Return
Need to send something back? Our team is here to help.
Use our online portal to submit a return or replacement request for
official Duff Tuff hardware
within 30 days of receipt.
Product Instructions
Get it built right the first time. Browse
our digital library
for detailed installation guides, technical diagrams, and fitment
templates for your
Duff Tuff Parts.
Careers
Join a team with nearly 60 years of off-road heritage. If you’re passionate about classic Broncos and high-quality engineering, explore our current opportunities and help us build the future of Duff Tuff.
Have a question or need assistance? Please fill out the form below for all general inquiries, and a member of our team will get back to you as soon as possible. We look forward to hearing from you!
Customer Service FAQs
Where is my tracking number? Has my order shipped?
Tracking numbers are emailed once your order ships. You can also check your order status in your account. Some items, including lift kits and multi-box shipments, may take additional time to ship.
Do you offer coupon codes?
We do not use coupon codes. Any available promotions will be shown on product pages or automatically applied at checkout.
Do you ship to Canada?
Yes. Select “Shipping Quote” at checkout and our team will provide the most economical shipping option. Duties and taxes are the responsibility of the customer.
Do you ship internationally outside the USA & Canada?
We do not ship directly outside the United States or Canada. Customers may use a freight forwarding service if needed.
Where can I find product installation instructions?
All product instructions are available on our Product Instructions page.
Do you offer a physical catalog?
No. All product information, guides, and resources are available online.
What paint matches Duff Blue or Midnight Black?
Duff Blue: Rustoleum Painter's Touch – Deep Gloss Blue
Midnight Black: Metallic gunmetal. We recommend testing before application.
Do you offer bare steel parts?
No. All parts are powder-coated or painted to prevent corrosion. Bare parts may be special-ordered in bulk quantities.
Tracking numbers are emailed once your order ships. You can also check your order status in your account. Some items, including lift kits and multi-box shipments, may take additional time to ship.
Do you offer coupon codes?
We do not use coupon codes. Any available promotions will be shown on product pages or automatically applied at checkout.
Do you ship to Canada?
Yes. Select “Shipping Quote” at checkout and our team will provide the most economical shipping option. Duties and taxes are the responsibility of the customer.
Do you ship internationally outside the USA & Canada?
We do not ship directly outside the United States or Canada. Customers may use a freight forwarding service if needed.
Where can I find product installation instructions?
All product instructions are available on our Product Instructions page.
Do you offer a physical catalog?
No. All product information, guides, and resources are available online.
What paint matches Duff Blue or Midnight Black?
Duff Blue: Rustoleum Painter's Touch – Deep Gloss Blue
Midnight Black: Metallic gunmetal. We recommend testing before application.
Do you offer bare steel parts?
No. All parts are powder-coated or painted to prevent corrosion. Bare parts may be special-ordered in bulk quantities.
