Thank you for shopping with James Duff Inc. This policy explains how we ship your order and how shipping charges are calculated. All orders ship from our facility in Knoxville, Tennessee unless otherwise noted as drop ship items, where they will be shipped directly from the supplier.

How shipping is calculated: 

• Standard parts ship by weight and distance, with the cost rising for heavier orders and for destinations farther from Tennessee.
• Small parts, stickers, and decals ship at a low flat rate, and many small items ship free, usually via USPS or OneRate FedEx.
• Oversize parts such as leaf springs and bumpers, often in more than one box, and their rate reflects that.
• Very heavy or palletized items may require a custom freight quote. If so, we will contact you with the shipping cost after you place your order.

Processing time: In-stock orders are typically processed and shipped within 1 to 2 business days. Custom, built-to-order, and backordered items may take longer, and we will let you know if that applies to your order.

Carriers and delivery: We ship using trusted carriers including FedEx and the United States Postal Service. Delivery time depends on your location and the size of the shipment. You will receive tracking information by email once your order ships.

Local pickup: Local pickup is available at our Knoxville location at no charge. Select “Pick up at Duff’s” at checkout, and we will notify you when your order is ready. We also offer free shipping to Bronco events throughout the year, free delivery as space permits will be an option here within a few months of each event.

Shipping destinations: We ship throughout the US and Canada.  Orders to Alaska, Hawaii, and Canada will be quoted because we can save you money by checking into different packaging and shipping options for the combination of parts you are ordering. Feel free to contact us for a quote once you put items in your cart or we will contact you after you place your order.

Free shipping: Select items qualify for free shipping. When an item qualifies, it will be noted on the product page and reflected at checkout.

Damaged or lost shipments: Please inspect your order when it arrives. If your shipment is visibly damaged, note it with the carrier at delivery when possible and contact us right away so we can make it right. If a package is lost in transit, contact us and we will work with the carrier to resolve it.

Questions: If you have any questions about shipping or the status of your order, please contact us.