We want you to be satisfied with your purchase. If something is not right, we are here to help. This policy explains when and how you can return an item to James Duff Inc.

Return window: You may request a return within 30 days of the delivery date. Items returned after this window may not be accepted, or may be subject to review.

Condition of returned items: To be eligible for a return, an item must be:

• Unused, uninstalled, and in the same condition you received it.
• In its original packaging with all hardware, instructions, and included parts.
• Free of damage that occurred after delivery.

Parts that have been installed, modified, painted, or otherwise altered cannot be returned.

How to start a return: Contact us with your order number and the item you would like to return, and we will provide return instructions. Please do not ship an item back before contacting us, as unauthorized returns may be delayed or refused.

Return shipping: Unless the return is the result of our error or a defective product, the cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping method, as we cannot process a refund for an item we do not receive.

Restocking fee: Some returns may be subject to a restocking fee to cover the cost of inspection and re-shelving. If a restocking fee applies to your item, we will let you know before you return it.

Refunds: Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider. Original shipping charges are non-refundable unless the return is the result of our error.

Non-returnable items: The following are generally not eligible for return:

• Custom, built-to-order, or special-order parts.
• Electrical parts and components once installed.
• Items marked as final sale or clearance.
• Gift cards.

Damaged or defective items: If your item arrives damaged or is defective, contact us promptly with your order number and photos of the issue. We will work with you to repair, replace, or refund the item at no additional cost to you.

Questions: If you have any questions about a return, please reach us using the contact information below and we will be glad to help.