James Duff Inc. (“we,” “us,” or “our”) operates DuffTuff.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website and placing an order, you agree to the practices described here.

Information we collect
We collect information you provide directly and information collected automatically when you use our site.

Information you provide: your name, billing and shipping address, email address, phone number, and order details when you create an account, place an order, or contact us.

Payment information: card and payment details are collected and processed by our payment provider. We do not store full card numbers on our servers.

Automatic information: your IP address, browser type, device information, pages viewed, and similar usage data, collected through cookies and similar technologies.

How we use your information:

• To process and fulfill your orders, including shipping and returns.
  To communicate with you about your order and respond to your questions.
• To operate, maintain, and improve our website and store.
  To send you marketing messages, where you have chosen to receive them.
• To prevent fraud and keep our site and customers secure.
• To meet legal, tax, and accounting requirements.

How we share your information
We do not sell your personal information. We share it only as needed to run our business, including with:

• Payment processors that handle your transactions securely.
• Shipping carriers such as FedEx and the United States Postal Service, to deliver your order.
• Service providers that help us operate the website, analytics, and email communications.
• Authorities when required by law or to protect our rights.

Cookies and tracking
We use cookies and similar technologies to keep your cart working, remember your preferences, understand how the site is used, and support our marketing. You can control cookies through your browser settings, though some features of the site may not work properly if cookies are disabled.

Data security
We take reasonable measures to protect your information, including secure connections at checkout and limiting access to personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

• You can opt out of marketing emails at any time using the unsubscribe link in those messages.
• You can request access to, correction of, or deletion of your personal information by contacting us.
• Depending on where you live, you may have additional rights under applicable privacy laws.

Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of the site after changes means you accept the updated policy.

Contact us
If you have questions about this Privacy Policy or your information, please reach us using the contact details below.